Shipping
PLEASE MAKE SURE YOU ENTER THE CORRECT SHIPPING ADDRESS BEFORE COMPLETING YOUR ORDER!
CHECKOUT/ ADDRESS CHANGES
WE CANNOT MAKE ANY CHANGES TO YOUR ORDER ONCE IT HAS BEEN PLACED. GRAPPLING REELS (FOR THE MATS) IS NOT RESPONSIBLE FOR ANY MISTAKES IN ADDRESSES INPUT BY YOU (THE CUSTOMER).
PLEASE MAKE SURE THAT YOUR SHIPPING ADDRESS IS CORRECT AND NOT TIED TO AN INCORRECT BILLING ADDRESS.
PLEASE ENSURE THAT YOUR ADDRESS IS ENTERED CORRECTLY. (EX: INCLUDING APARTMENT/UNIT NUMBERS) IF YOUR ORDER IS RETURNED TO US DUE TO AN ADDRESS ERROR, WE CAN DO ONE OF TWO THINGS:
- UPDATE YOUR ADDRESS AND REATTEMPT TO DELIVER YOUR PACKAGE AT YOUR COST. HOWEVER, IF THIS PACKAGE IS ONCE AGAIN SENT BACK TO US, WE WILL NO LONGER BE ABLE TO MOVE FORWARD WITH YOUR ORDER, INCLUDING A REFUND.
- CANCEL YOUR ORDER AND GIVE YOU A REFUND FOR THE ITEMS YOU PURCHASED EXCLUDING SHIPPING FEES.
Shipping Policy
WE OFFER USPS GROUND ADVANTAGE FOR SHIPPING.
YOUR PACKAGE CAN TAKE UP TO 5-7 DAYS TO BE PROCESSED, PACKED, AND SHIPPED.
THE PROCESSING TIME IS SEPARATE FROM THE USPS/ FEDEX/ UPS TRANSIT TIME. YOU WILL RECEIVE A SHIPMENT NOTIFICATION EMAIL WITH TRACKING ONCE YOUR ORDER HAS SHIPPED.
WE ARE UNABLE TO MAKE CHANGES TO THE ADDRESS ONCE AN ITEM HAS BEEN SHIPPED OR IS IN TRANSIT.
AN EMAIL WILL BE SENT WITH A TRACKING NUMBER WHEN YOUR ITEM(S) HAS BEEN SHIPPED.
PACKAGES THAT ARE SENT BACK TO THE FULFILLMENT CENTER DUE TO INSUFFICIENT ADDRESS WILL BE REFUNDED THE COST OF THE PRODUCTS MINUS THE COST OF SHIPPING OR YOU CAN REACH OUT TO CUSTOMER CARE FOR ONE MORE ATTEMPT AT DELIVERY.
ANY QUESTIONS WILL BE HANDLED AT grapplingreels@gmail.com