Refunds/ Returns

RETURNS

 

*** ALL SALES ARE FINAL DUE TO LIMITED NATURE OF EACH PRODUCT. IF WE MAKE A MISTAKE WITH THE ORDER WE WILL ALWAYS TAKE FULL RESPONSIBILITY AND WORK TO CREATE A SOLUTION.  

 

IN MOST CASES, EXCHANGES ARE NOT AVAILABLE DUE TO ITEMS SELLING OUT. SOLD OUT ITEMS CAN NOT BE EXCHANGED.

 

NO RETURNS, EXCHANGES, OR SIZE ACCOMMODATIONS ON ANY ORDERS ONCE COMPLETED.

 

LOST, STOLEN, OR DAMAGED PACKAGES

 

PLEASE INSPECT YOUR ORDER UPON RECEIVING.

 

IF YOU RECEIVE YOUR ORDER AND FIND IT TO BE DAMAGED, MISSING AN ITEM, OR FULFILLED WITH AN INCORRECT ITEM AND/ OR SIZE PLEASE CONTACT US DIRECTLY FOR FURTHER ASSISTANCE.

 

IF DAMAGED UPON RECEIPT, YOU MUST PROVIDE & INCLUDE DETAILED PHOTOS OF THE DAMAGED ITEM(S) IN A TIMELY MANNER.

 

YOUR LOCAL POSTAL DRIVER, AT HIS/ HER DISCRETION, MAY CHOOSE TO LEAVE THE PACKAGE AT THE DOOR OR ON YOUR PORCH. WE ARE NOT RESPONSIBLE FOR PACKAGES THAT ARE DAMAGED, LOST, OR STOLEN AFTER THE DRIVER CONFIRMS DELIVERY OF THE PACKAGE. WE STRONGLY RECOMMEND THAT YOU CHECK THE TRACKING LINK PROVIDED TO YOU, FREQUENTLY, TO MAKE SURE SOMEONE IS THERE TO RECEIVE THE PACKAGE AT THE TIME OF DELIVERY. YOU WILL RECEIVE A TRACKING NUMBER AND LINK FOR YOUR PACKAGE ONCE IT HAS LEFT OUR WAREHOUSE, IF YOU HAVE ANY QUESTIONS REGARDING THE TRACKING INFORMATION GIVEN TO YOU, OR YOUR PACKAGE SHOWS "DELIVERED" AND YOU CAN'T FIND IT, PLEASE CONTACT YOUR LOCAL POST OFFICE FOR ASSISTANCE. YOUR LOCAL POST OFFICE CAN GIVE YOU MORE INFORMATION, WE ONLY HAVE VISIBILITY ON WHAT THE TRACKING PAGE SHOWS. 

 

PENDING CHARGES/ REFUND NOTIFICATIONS 

IF YOU HAVE NOT RECEIVED AN EMAIL CONFIRMATION WITH AN ORDER NUMBER, THERE IS NO ACTIVE CHARGE (GRAPPLING REELS HAS NOT RECEIVED ANY MONEY).

IF YOU ATTEMPT MULTIPLE CHARGES, YOU WILL HAVE “PENDING CHARGES.” via YOUR BANK. THIS HOLD, BY YOUR BANK, IS TO ENSURE YOU HAVE PROPER FUNDING FOR YOUR ORDER. UNLESS YOU HAVE AN ORDER NUMBER/ EMAIL CONFIRMATION THERE IS NO ACTIVE ORDER.

 

ANY QUESTIONS WILL BE HANDLED AT grapplingreels@gmail.com